Frequently Asked Questions
Everything you need to know about shopping the best in Western wear.
How do I determine my correct cowboy boot size?
Cowboy boots typically run a half-size larger than standard athletic shoes. We recommend ordering a half-size down for a snug fit, ensuring there is a slight 'heel slip' when the boots are new, which will disappear as the leather molds to your feet.
Do you offer custom hat shaping and fitting?
Yes, Wild Bill's is famous for our custom hat shaping. While we provide standard shapes online, you can visit our Dallas storefront for professional steam-shaping to match your specific style and face shape.
What is your return policy for Western apparel?
We accept returns on unworn items with original tags attached within 30 days of purchase. Please note that custom-shaped hats and boots showing signs of outdoor wear are not eligible for return.
How long does shipping take for domestic orders?
Most orders are processed within 1-2 business days. Standard shipping via UPS or FedEx typically takes 3-7 business days depending on your proximity to our Dallas, Texas warehouse.
Are your exotic leather boots ethically sourced?
Absolutely. All our exotic skins, including alligator, ostrich, and caiman, are sourced from suppliers that comply with CITES regulations and international trade laws to ensure sustainability and ethical standards.
Can I track my order once it has shipped?
Yes, once your order is dispatched, you will receive an automated email containing your tracking number and a link to monitor your package's progress until it reaches your door.